Refund Policy
Last Updated: January 2026
Subscription Refunds
Within 7 Days of Purchase: If you are unsatisfied with your Pro or Ultra subscription within 7 days of purchase, you may request a full refund by contacting smartmonkeyowner@gmail.com.
After 7 Days: Refunds are generally not provided. However, we may consider exceptions for technical issues, billing errors, or significant service outages.
How to Request a Refund
- Email smartmonkeyowner@gmail.com with subject "Refund Request"
- Include your registered email and subscription details
- Explain the reason for your request
- We will respond within 48 hours
Refunds are processed through Paddle. Funds typically return within 5-10 business days to the original payment method.
Credit Refunds
Credits are automatically refunded when:
- ✅ Generation fails due to technical error
- ✅ Generation is cancelled before completion
- ✅ Tab is closed during generation
Credits are NOT refunded when:
- ❌ Content is generated successfully but unsatisfactory
- ❌ User error in prompt or settings
- ❌ Google VEO AI policy violation
Cancellation vs Refund
Cancellation stops future billing but keeps access until period ends.
Refund returns payment and may terminate access immediately.
Contact
For refund requests: smartmonkeyowner@gmail.com